Ian Gotts speaks regularly to business audiences and consequently has time to read, think and reflect on his discussions with senior business people. This blog is built on this thinking.
His latest book, Common Approach
Uncommon Results, has transformed how senior executives think about
creating sustainable business change in organisations. The book is available from the publishers,
www.Ideas-Warehouse.com or
Amazon.co.uk
All work is a process--a series of interrelated activities that convert inputs into outcomes (results)--and those processes must be managed. Business process management (BPM) is a management approach that governs work (and flow) in an organization and considers suppliers, the connectivity among the organization's functional roles, and customers. BPM enables organizations to become process-focused, understanding and managing their inner workings from a horizontal, process viewpoint, rather than a vertical, functional viewpoint; this more comprehensive view yields greater operational efficiency, control, and customer satisfaction. This report examines how organizations use BPM to better understand and improve their work, design and implement a successful BPM initiative, and translate BPM into high-impact business outcomes.
In addition to qualitative and quantitative data concerning key findings, this report has in-depth case studies of best practices at: Air Products and Chemicals Inc., Coors Brewing Co., Deere & Co., Northrop Grumman Space Technology, and Operations Management International Inc.