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Ian Gotts - blog
Ian Gotts speaks regularly to business audiences and consequently has time to read, think and reflect on his discussions with senior business people. This blog is built on this thinking.

His latest book, Common Approach Uncommon Results, has transformed how senior executives think about creating sustainable business change in organisations. The book is available from the publishers, www.Ideas-Warehouse.com or Amazon.co.uk



The Usual Suspects

Saturday, November 19, 2005
When it comes to driving improved performance there are 6 "Usual Suspects" which are wheeled out.  These are the ones that are going to be able to fix the performance or process issues.  In reality it is none of these, because you need to dig deeper into the root cause of the problems.
 
So the line up is:
 
Training  - if we just give the guys some more training then they will perform better
Inspection - we need to do more checking of the delivered product/service
Automation - there's some software which means that we can remove all humans
Add people - lets throw more people at it
Reorganize - once the team reports to Harry it will be fine
Outsource - let's make it someone else's problem
 
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